Contacts
How to Reach Us
The easiest way to get in touch with the team at online-casino-aus.casino is by email. Whether you have a question, a suggestion or a business inquiry, we read every message we receive.
Email us at: [email protected]
To help us respond faster, please include a clear subject line and as much relevant detail as possible in your message.
What You Can Write About
We welcome messages on a range of topics related to our website, including:
- Questions about our content — if something in our casino reviews or guides is unclear, or you would like more detail on how we evaluate online casinos for Australian players.
- Corrections — if you spot outdated or inaccurate information (bonus terms, licensing details, payment methods, etc.), please let us know so we can verify and update it.
- Feedback — your opinion helps us improve. Tell us what you find useful and what you would like to see more of on our site.
- Partnership requests — gambling operators, affiliates and other businesses interested in working with us can outline their proposal by email.
Response Time
We aim to answer all legitimate inquiries as quickly as possible. In most cases you can expect a reply within a few business days. Please note that response times may be slightly longer during weekends, Australian public holidays and peak periods. If you have not heard back from us after a reasonable time, feel free to send a polite follow-up to the same email address.
Questions About Your Casino Account
Please note that online-casino-aus.casino is an independent review and information website — we are not a gambling operator and we do not run any online casino ourselves. This means we cannot help with matters such as:
- Deposits or withdrawals of funds;
- Claiming, activating or cancelling bonuses;
- Account verification (KYC) or document checks;
- Locked, suspended or closed player accounts;
- Technical issues with a casino's website, app or games.
For all of the above, please contact the customer support team of the casino in question directly — usually via live chat or the email address listed on that casino's own website. They are the only ones with access to your account and transaction history.
Need Help With Gambling?
If gambling is no longer fun and is causing you or someone you care about stress, financial problems or other harm, free and confidential support is available across Australia.
Gambling Help Online is the national support service for anyone affected by gambling. It offers free, confidential counselling, live chat and self-help resources 24 hours a day, 7 days a week.
- Website: www.gamblinghelponline.org.au
- National Gambling Helpline: 1800 858 858 (free call, available 24/7)
You can also consider self-exclusion through BetStop, the Australian Government's National Self-Exclusion Register for licensed online and phone wagering services. Remember: gambling should always be entertainment — never gamble with money you cannot afford to lose.